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Lee Mrkonjic, our Director of Sales & Marketing, often gets questions about EDI, API and Integral Group.
Here are some of the most common ones that he gets asked.

Lee Mrkonjic, our Director of Sales & Marketing, often gets questions about EDI, API and Integral Group.
Here are some of the most common ones that he gets asked.

  • Do I pay for each additional trading partner setup?
    The simple answer is ‘no’. At Integral Group new retailer trading partner setups are simply repeating a process we’ve long since established and you don’t need to pay extra for that. There’s still some setup and testing effort involved but that’s included in your flat rate monthly plan.
  • Have you connected to my specific trading partner before?
    Most likely, as we’re already connected to 650+ retailers and manufacturers in North America. If it’s new to us, we’ll simply add your trading partner. It takes a little longer the first time but there is no additional cost with your flat rate monthly plan.
  • How long will it take to complete my integration project?
    In the past you may have experienced this with your former EDI service provider: you awarded them a new project and the salesperson meets the news with excitement and assurances of a timely completion. And then the project moves to their operations department only to languish, especially if it’s a larger EDI company. In those organizations there is often a disconnect between sales and operations and you end up being caught in an open-ended queue, possibly waiting months for your ‘timely completion’. The bigger they are, the less important you become as a customer.

    At Integral Group we’re different. We’re smaller, more agile and customer focused. I let a customer know up front how long it will take to complete an integration project. I have ongoing communication with our operations and development teams and all timing commitments are made in collaboration with the people doing the work. We follow a process that was assembled from many years of experience integrating hundreds of different applications for customers. Our approach is to do it right the first time. You can then add more EDI customer connections with confidence.
  • How often does your system go down?
    I am often perplexed when this question is asked. In fairness, companies are probably used to dealing with down time with their internal systems or current service provider. At Integral Group, we have designed and honed our infrastructure so that it does not go down. Those are big words, but we stand behind them and can back them up.
  • How long have you been in business?
    Integral Group has been in the EDI business since 1986. We’ve adapted to many changes in technology in those 34 years and continue to thrive. We’ll be ready to meet the next EDI challenge in whatever form it takes.
  • Can you provide a demo showing how the integration will work with my system?
    I get it … you’d like to effectively ‘try before you buy’. And from a technical perspective we could do that. Unfortunately, the economic reality is that creating a demo like that becomes a custom project in-and-of-itself. Add to that, we don’t have configurations and licenses for every piece of software out there – and there are hundreds.

    But we can definitely walk you through an integration. We’ll provide you with a general web portal demo showing examples of data that will be coming from your trading partners and elaborate on how this will fit into your system specifically.

    Once we have a signed agreement in place and your project is underway, we go through a testing cycle to make sure all the pieces fit together.
  • Can you integrate with our home-grown system?
    Absolutely. You have in-depth knowledge of what is required to integrate EDI with your system. If you prefer a file exchange, we can work with any format that you like: CSV, XML, EDI and even SQL tables. Or, if you have an API, we will code each transaction to your specifications.
  • Do I pay for each additional trading partner setup?
    The simple answer is ‘no’. At Integral Group new retailer trading partner setups are simply repeating a process we’ve long since established and you don’t need to pay extra for that. There’s still some setup and testing effort involved but that’s included in your flat rate monthly plan.
  • Have you connected to my specific trading partner before?
    Most likely, as we’re already connected to 650+ retailers and manufacturers in North America. If it’s new to us, we’ll simply add your trading partner. It takes a little longer the first time but there is no additional cost with your flat rate monthly plan.
  • How long will it take to complete my integration project?
    In the past you may have experienced this with your former EDI service provider: you awarded them a new project and the salesperson meets the news with excitement and assurances of a timely completion. And then the project moves to their operations department only to languish, especially if it’s a larger EDI company. In those organizations there is often a disconnect between sales and operations and you end up being caught in an open-ended queue, possibly waiting months for your ‘timely completion’. The bigger they are, the less important you become as a customer.

    At Integral Group we’re different. We’re smaller, more agile and customer focused. I let a customer know up front how long it will take to complete an integration project. I have ongoing communication with our operations and development teams and all timing commitments are made in collaboration with the people doing the work. We follow a process that was assembled from many years of experience integrating hundreds of different applications for customers. Our approach is to do it right the first time. You can then add more EDI customer connections with confidence.
  • How often does your system go down?
    I am often perplexed when this question is asked. In fairness, companies are probably used to dealing with down time with their internal systems or current service provider. At Integral Group, we have designed and honed our infrastructure so that it does not go down. Those are big words, but we stand behind them and can back them up.
  • How long have you been in business?
    Integral Group has been in the EDI business since 1986. We’ve adapted to many changes in technology in those 34 years and continue to thrive. We’ll be ready to meet the next EDI challenge in whatever form it takes.
  • Can you provide a demo showing how the integration will work with my system?
    I get it … you’d like to effectively ‘try before you buy’. And from a technical perspective we could do that. Unfortunately, the economic reality is that creating a demo like that becomes a custom project in-and-of-itself. Add to that, we don’t have configurations and licenses for every piece of software out there – and there are hundreds.

    But we can definitely walk you through an integration. We’ll provide you with a general web portal demo showing examples of data that will be coming from your trading partners and elaborate on how this will fit into your system specifically.

    Once we have a signed agreement in place and your project is underway, we go through a testing cycle to make sure all the pieces fit together.
  • Can you integrate with our home-grown system?
    Absolutely. You have in-depth knowledge of what is required to integrate EDI with your system. If you prefer a file exchange, we can work with any format that you like: CSV, XML, EDI and even SQL tables. Or, if you have an API, we will code each transaction to your specifications.
Let