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Lee Mrkonjic, our Director of Sales & Marketing, often gets questions about EDI, API and Integral Group.
Here are some of the most common ones that he gets asked.

Lee Mrkonjic, our Director of Sales & Marketing, often gets questions about EDI, API and Integral Group.
Here are some of the most common ones that he gets asked.

  • Do I pay for each additional trading partner setup?
    The simple answer is ‘no’. At Integral Group new retailer trading partner setups are simply repeating a process we’ve long since established and you don’t need to pay extra for that. There’s still some setup and testing effort involved but that’s included in your flat rate monthly plan.
  • Have you connected to my specific trading partner before?
    Most likely, as we’re already connected to 650+ retailers and manufacturers in North America. If it’s new to us, we’ll simply add your trading partner. It takes a little longer the first time but there is no additional cost with your flat rate monthly plan.
  • How long will it take to complete my integration project?
    In the past you may have experienced this with your former EDI service provider: you awarded them a new project and the salesperson meets the news with excitement and assurances of a timely completion. And then the project moves to their operations department only to languish, especially if it’s a larger EDI company. In those organizations there is often a disconnect between sales and operations and you end up being caught in an open-ended queue, possibly waiting months for your ‘timely completion’. The bigger they are, the less important you become as a customer.

    At Integral Group we’re different. We’re smaller, more agile and customer focused. I let a customer know up front how long it will take to complete an integration project. I have ongoing communication with our operations and development teams and all timing commitments are made in collaboration with the people doing the work. We follow a process that was assembled from many years of experience integrating hundreds of different applications for customers. Our approach is to do it right the first time. You can then add more EDI customer connections with confidence.
  • How often does your system go down?
    I am often perplexed when this question is asked. In fairness, companies are probably used to dealing with down time with their internal systems or current service provider. At Integral Group, we have designed and honed our infrastructure so that it does not go down. Those are big words, but we stand behind them and can back them up.
  • How long have you been in business?
    Integral Group has been in the EDI business since 1986. We’ve adapted to many changes in technology in those 34 years and continue to thrive. We’ll be ready to meet the next EDI challenge in whatever form it takes.
  • Can you provide a demo showing how the integration will work with my system?
    I get it … you’d like to effectively ‘try before you buy’. And from a technical perspective we could do that. Unfortunately, the economic reality is that creating a demo like that becomes a custom project in-and-of-itself. Add to that, we don’t have configurations and licenses for every piece of software out there – and there are hundreds.

    But we can definitely walk you through an integration. We’ll provide you with a general web portal demo showing examples of data that will be coming from your trading partners and elaborate on how this will fit into your system specifically.

    Once we have a signed agreement in place and your project is underway, we go through a testing cycle to make sure all the pieces fit together.
  • Can you integrate with our home-grown system?
    Absolutely. You have in-depth knowledge of what is required to integrate EDI with your system. If you prefer a file exchange, we can work with any format that you like: CSV, XML, EDI and even SQL tables. Or, if you have an API, we will code each transaction to your specifications.
  • What support do you offer?
    Our goal is to provide support to our customers when and how they need it – at your convenience, not ours. Every customer has access to ongoing and unlimited support. We understand that if you face an issue, it can impact your business, so you need the problem addressed quickly.

    When you call our support desk, you’ll speak to one of our specialized team members (yes! a real person). Support requests submitted online are logged and tracked in our ticketing system. We typically respond to tickets within 5 minutes to an hour. In most cases, issues can be resolved during the initial contact. Some issues are more complex, with diagnosis and resolution more involved, but they remain a priority until full resolution and you are kept informed of the status.

    Our support line is available 7:00 AM to 7:00 PM eastern time; outside of normal business hours we have on-call support for urgent issues.
  • Can you handle our volume of transactions?
    Yes we can. The reason we can reply definitively to a generic question is that we currently have customers whose monthly transaction volumes run the gamut; from less than 100 to over 100,000. We process tens of millions of transactions each year with ease.

    The point here is that our infrastructure is designed to deal effectively and efficiently with all transactions.

    Recently, we performed a proof-of-concept test for a prospect looking at our services. We pulled 30,000 orders from their Shopify and integrated all the orders into their ERP system in a matter of eight minutes.
  • Our EDI activity is seasonal, does your service plan cover that?
    Yes, it does. We have many customers who have seasonal fluctuations, so we’ve designed our service plans to accommodate that. To begin, you’d choose the one of our 4 service plan levels that most closely matches your typical transaction volumes. This, then, becomes your standard flat rate monthly cost. When your volumes move to your high season, rather than move you up to a new plan level, we simply charge you for the transactions over and above your current plan. Once business volumes return to your norm, you automatically revert back to your standard flat rate pricing.

  • Do you have an unlimited plan?
    The answer to that is yes, but it needs some explanation. Our current 4 levels of service plans were created to capture the common transaction volume bands that we see. The goal is twofold: To offer level options to address most needs and to simplify pricing so our customers don’t have to do complex math to determine what they will pay each month.

    If a customer does an exceptionally large volume – for instance, over 100,000 transactions per month - we will create a custom unlimited plan.

  • Do I pay for each additional trading partner setup?
    The simple answer is ‘no’. At Integral Group new retailer trading partner setups are simply repeating a process we’ve long since established and you don’t need to pay extra for that. There’s still some setup and testing effort involved but that’s included in your flat rate monthly plan.
  • Have you connected to my specific trading partner before?
    Most likely, as we’re already connected to 650+ retailers and manufacturers in North America. If it’s new to us, we’ll simply add your trading partner. It takes a little longer the first time but there is no additional cost with your flat rate monthly plan.
  • How long will it take to complete my integration project?
    In the past you may have experienced this with your former EDI service provider: you awarded them a new project and the salesperson meets the news with excitement and assurances of a timely completion. And then the project moves to their operations department only to languish, especially if it’s a larger EDI company. In those organizations there is often a disconnect between sales and operations and you end up being caught in an open-ended queue, possibly waiting months for your ‘timely completion’. The bigger they are, the less important you become as a customer.

    At Integral Group we’re different. We’re smaller, more agile and customer focused. I let a customer know up front how long it will take to complete an integration project. I have ongoing communication with our operations and development teams and all timing commitments are made in collaboration with the people doing the work. We follow a process that was assembled from many years of experience integrating hundreds of different applications for customers. Our approach is to do it right the first time. You can then add more EDI customer connections with confidence.
  • How often does your system go down?
    I am often perplexed when this question is asked. In fairness, companies are probably used to dealing with down time with their internal systems or current service provider. At Integral Group, we have designed and honed our infrastructure so that it does not go down. Those are big words, but we stand behind them and can back them up.
  • How long have you been in business?
    Integral Group has been in the EDI business since 1986. We’ve adapted to many changes in technology in those 34 years and continue to thrive. We’ll be ready to meet the next EDI challenge in whatever form it takes.
  • Can you provide a demo showing how the integration will work with my system?
    I get it … you’d like to effectively ‘try before you buy’. And from a technical perspective we could do that. Unfortunately, the economic reality is that creating a demo like that becomes a custom project in-and-of-itself. Add to that, we don’t have configurations and licenses for every piece of software out there – and there are hundreds.

    But we can definitely walk you through an integration. We’ll provide you with a general web portal demo showing examples of data that will be coming from your trading partners and elaborate on how this will fit into your system specifically.

    Once we have a signed agreement in place and your project is underway, we go through a testing cycle to make sure all the pieces fit together.
  • Can you integrate with our home-grown system?
    Absolutely. You have in-depth knowledge of what is required to integrate EDI with your system. If you prefer a file exchange, we can work with any format that you like: CSV, XML, EDI and even SQL tables. Or, if you have an API, we will code each transaction to your specifications.
  • What support do you offer?
    Our goal is to provide support to our customers when and how they need it – at your convenience, not ours. Every customer has access to ongoing and unlimited support. We understand that if you face an issue, it can impact your business, so you need the problem addressed quickly.

    When you call our support desk, you’ll speak to one of our specialized team members (yes! a real person). Support requests submitted online are logged and tracked in our ticketing system. We typically respond to tickets within 5 minutes to an hour. In most cases, issues can be resolved during the initial contact. Some issues are more complex, with diagnosis and resolution more involved, but they remain a priority until full resolution and you are kept informed of the status.

    Our support line is available 7:00 AM to 7:00 PM eastern time; outside of normal business hours we have on-call support for urgent issues.
  • Can you handle our volume of transactions?
    Yes we can. The reason we can reply definitively to a generic question is that we currently have customers whose monthly transaction volumes run the gamut; from less than 100 to over 100,000. We process tens of millions of transactions each year with ease.

    The point here is that our infrastructure is designed to deal effectively and efficiently with all transactions.

    Recently, we performed a proof-of-concept test for a prospect looking at our services. We pulled 30,000 orders from their Shopify and integrated all the orders into their ERP system in a matter of eight minutes.
  • Our EDI activity is seasonal, does your service plan cover that?
    Yes, it does. We have many customers who have seasonal fluctuations, so we’ve designed our service plans to accommodate that. To begin, you’d choose the one of our 4 service plan levels that most closely matches your typical transaction volumes. This, then, becomes your standard flat rate monthly cost. When your volumes move to your high season, rather than move you up to a new plan level, we simply charge you for the transactions over and above your current plan. Once business volumes return to your norm, you automatically revert back to your standard flat rate pricing.
  • Do you have an unlimited plan?
    The answer to that is yes, but it needs some explanation. Our current 4 levels of service plans were created to capture the common transaction volume bands that we see. The goal is twofold: To offer level options to address most needs and to simplify pricing so our customers don’t have to do complex math to determine what they will pay each month.

    If a customer does an exceptionally large volume – for instance, over 100,000 transactions per month - we will create a custom unlimited plan.
Let