Simply Put, Better Support = Better EDI

At Integral Group, we provide support to our customers when they need it: It is that simple. If you need help, we are always available. No complex service level agreements outlining your recourse if your concerns have not been addressed in 2 hours or 4 hours or a day. When you call or email Integral Group, we respond in real time, right away.

No more ‘let the buyer beware’
We start with the premise that no one likes to be constantly on the lookout for fine print, guessing what is hidden in the terms and conditions. You know what we mean … those contracts where you need to choose which support tier you will need up front and it is subject to many limitations. Issues come up during the course of business, they are not predictable outcomes.

We understand that, for all of our customers, when a problem arises you need it fixed. You can’t afford to have your operation stalled, waiting for support to respond based on a predetermined level of service. All of our customers have direct, unlimited, access to our experienced customer support team of experts, 7am-7pm daily, with 24-hour emergency coverage.

Simply put, Better Support = Better EDI
We understand that you are likely using EDI because it is mandated by your customers. But that doesn’t mean that EDI is not a positive force in your company. It streamlines and standardizes an otherwise unwieldy data transport process. So, the onus is on Integral Group to ensure our customers have a positive EDI experience: Your user experience with our products and services is as important as the products and services themselves.

To that end, at every touchpoint with our customers, they can be assured:

  • Of the value we place on our customers: We genuinely consider them to be trusted partners.
  • Of our flexibility: There is no ‘one-size-fits-all’ answer for every customer. We adapt our solution to your specific issue and your business needs.
  • We work as a team: All of the skills of our Superheroes are available to our customers based the requirements of their issue.
  • We are attentive to your needs and listen carefully to your concerns: We make sure we understand what is wrong and document all issues, so the information is available to our whole support team.
  • We know EDI – inside and out: Integral Group has been providing EDI service for over 30 years and each one of our team adds a unique technology background to support our customers.
  • You will have a real conversation – not a pre-written script: We know you are contacting support because you need assistance and our job is to make sure your issues are resolved, and you are satisfied.
  • We are responsive: We pick up the phone when you call and answer emails as they come in. Frankly, we get as tired as you do of hearing how ‘important our call is and that it will be answered in the order it was received’: You are busy and we get that.

At Integral Group, the caliber of our EDI service and application integration are second to none. Honed over three decades of experience and fully supported. And it is that immediate, live and unlimited support that really elevates us from our competitors. Our support affords you peace of mind knowing that, if there are any issues, we are here for you.

Let our Director of Sales and Marketing, Lee Mrkonjic, discuss all of the ways Integral Group can make your EDI a positive experience.

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Simply Put, Better Support = Better EDI

At Integral Group, we provide support to our customers when they need it: It is that simple. If you need help, we are always available. No complex service level agreements outlining your recourse if your concerns have not been addressed in 2 hours or 4 hours or a day. When you call or email Integral Group, we respond in real time, right away.

No more ‘let the buyer beware’
We start with the premise that no one likes to be constantly on the lookout for fine print, guessing what is hidden in the terms and conditions. You know what we mean … those contracts where you need to choose which support tier you will need up front and it is subject to many limitations. Issues come up during the course of business, they are not predictable outcomes.

We understand that, for all of our customers, when a problem arises you need it fixed. You can’t afford to have your operation stalled, waiting for support to respond based on a predetermined level of service. All of our customers have direct, unlimited, access to our experienced customer support team of experts, 7am-7pm daily, with 24-hour emergency coverage.

Simply put, Better Support = Better EDI
We understand that you are likely using EDI because it is mandated by your customers. But that doesn’t mean that EDI is not a positive force in your company. It streamlines and standardizes an otherwise unwieldy data transport process. So, the onus is on Integral Group to ensure our customers have a positive EDI experience: Your user experience with our products and services is as important as the products and services themselves.

To that end, at every touchpoint with our customers, they can be assured:

  • Of the value we place on our customers: We genuinely consider them to be trusted partners.
  • Of our flexibility: There is no ‘one-size-fits-all’ answer for every customer. We adapt our solution to your specific issue and your business needs.
  • We work as a team: All of the skills of our Superheroes are available to our customers based the requirements of their issue.
  • We are attentive to your needs and listen carefully to your concerns: We make sure we understand what is wrong and document all issues, so the information is available to our whole support team.
  • We know EDI – inside and out: Integral Group has been providing EDI service for over 30 years and each one of our team adds a unique technology background to support our customers.
  • You will have a real conversation – not a pre-written script: We know you are contacting support because you need assistance and our job is to make sure your issues are resolved, and you are satisfied.
  • We are responsive: We pick up the phone when you call and answer emails as they come in. Frankly, we get as tired as you do of hearing how ‘important our call is and that it will be answered in the order it was received’: You are busy and we get that.

At Integral Group, the caliber of our EDI service and application integration are second to none. Honed over three decades of experience and fully supported. And it is that immediate, live and unlimited support that really elevates us from our competitors. Our support affords you peace of mind knowing that, if there are any issues, we are here for you.

Let our Director of Sales and Marketing, Lee Mrkonjic, discuss all of the ways Integral Group can make your EDI a positive experience.

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