If you’re like us at Integral Group – you strive to offer a good product or service at a fair price. Perhaps because of that, you become sensitized to competitors in your industry who don’t share the same business integrity. That’s how we feel about EDI service providers: We’ve been part of the EDI community since the beginning (over 35 years) and feel a vested interest in what’s going on in our industry. While we’re generally loath to speak against a competitor’s practices, we feel we have to weigh that against customer’s rights to be able to use EDI to help their businesses.
In this post we go over pain points that our competitors’ customers have shared with us.
Highlights from this list are:
Your balance sheet drives your business, so this is a critical factor
Support and Process
A solution is no help to you if your team can’t use it
Commitment to Your Success
Are the best interests of your company being served
Comfort and Trust
Do you feel good when dealing with your EDI provider
At Integral Group, lack of service annoys us too! We know there is no one-size-fits-all answer and customers will, inevitably, have questions. Our job is to provide the best EDI solution possible configured to your business and then be accessible when you need us.
• Integral Group can integrate Shopify with your other business applications •
Some people think that Integral Group is just for their EDI and that they need an entirely different provider to deal with the API’s in their online stores: Not true. The simple truth is that Integral Group can integrate your Shopify store with your other business applications. Once integrated, you can see your Shopify store sales – in exactly the same way, and on the same Commerce Desktop web portal, that you are currently using for EDI.
Once you have Commerce Desktop integrating Shopify with your back-end accounting, ERP, WMS and shipping system(s) - you’ve enabled the flow of information – in very near real time – between all of the systems. This is obviously good from a business perspective – overall faster with fewer staff required to manage data and manual errors are minimized.
Integration makes your operation easily scalable – it works well when you are when you have a smaller number of orders but also manages volume fluctuations when your online store is inundated with orders (think Black Friday) – without extra staff needed to process orders.
Shopify ⇄ Commerce Desktop ⇆ WMS integration also serves to provide the immediate updates – like near real-time inventory and order tracking back into shopping carts - that online shoppers now demand.
• One service provider = easier process + more control + better customer experience •
In a nutshell, all of the same great features you already enjoy with Commerce Desktop are available to you when you integrate your Shopify online store.